Privacy Policy

Your privacy and data security are our top priorities

256-bit Encryption
GDPR Compliant
Data Protected

Last Updated: June 11, 2026

Our Commitment to Your Privacy

At Ultra Harvest Global, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1 Introduction

This Privacy Policy describes how Ultra Harvest Global ("we," "us," or "our") collects, uses, and shares your personal information when you access or use our website, mobile application, and related services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

Key Point: We only collect information that is necessary to provide you with our services and improve your experience on our platform.

2 Information We Collect

We collect several types of information from and about users of our Platform:

Personal Information

  • Full name and contact information (email address, phone number)
  • Date of birth and government-issued identification numbers
  • Physical address and residential information
  • Username and password for account access

Financial Information

  • Bank account details and mobile money information
  • Transaction history and payment information
  • Investment package selections and preferences
  • Withdrawal and deposit records

Technical Information

  • IP address, browser type, and device information
  • Operating system and mobile carrier information
  • Usage data, including pages visited and time spent
  • Cookies and similar tracking technologies

Communication Data

  • Customer support inquiries and correspondence
  • Feedback, reviews, and survey responses
  • Marketing preferences and communication settings

3 How We Use Your Data

We use the information we collect for various purposes, including:

Service Provision

Process your investments, manage your account, and facilitate transactions

Security & Fraud Prevention

Verify your identity, prevent fraud, and ensure platform security

Customer Support

Respond to your inquiries and provide technical assistance

Platform Improvement

Analyze usage patterns and improve our services

Legal Compliance

Comply with legal obligations and regulatory requirements

Marketing Communications

Send promotional materials and updates (with your consent)

4 Data Sharing and Disclosure

Important: We do not sell your personal information to third parties. We only share your data in the following limited circumstances:

  • Service Providers: Third-party vendors who help us operate the Platform (payment processors, hosting providers, analytics services)
  • Legal Requirements: When required by law, court order, or government authorities
  • Business Transfers: In connection with a merger, acquisition, or sale of company assets
  • With Your Consent: When you explicitly authorize us to share your information
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

5 Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

256-bit SSL encryption for all data transmission and storage

Secure Servers

Data stored on secure, protected servers with regular backups

Access Controls

Restricted access to personal data on a need-to-know basis

Monitoring

24/7 security monitoring and threat detection systems

Firewall Protection

Advanced firewalls to prevent unauthorized access

Regular Updates

Continuous security patches and system updates

Important: While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6 Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you

Right to Correction

You can request that we correct any inaccurate or incomplete information

Right to Deletion

You can request deletion of your personal data, subject to legal obligations

Right to Object

You can object to certain types of data processing, including marketing communications

Right to Data Portability

You can request your data in a structured, commonly used format

Right to Withdraw Consent

You can withdraw your consent for data processing at any time

To exercise any of these rights, please contact us at info@theultraharvest.com

7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

Essential Cookies

Required for platform functionality and security

Analytics Cookies

Help us understand how you use our platform

Marketing Cookies

Deliver personalized content and ads

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8 Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services and maintain your account
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements
  • Prevent fraud and maintain security

Typical Retention Periods:

  • • Account information: Duration of account + 7 years
  • • Transaction records: 7 years from transaction date
  • • Marketing data: Until consent is withdrawn
  • • Technical data: 2 years from collection

9 Children's Privacy

Age Restriction: Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child, please contact us immediately at info@theultraharvest.com

10 International Data Transfers

Our Platform is operated from Kenya, and your information may be transferred to, stored, and processed in Kenya or other countries where our service providers operate.

By using our Platform, you consent to the transfer of your information to countries outside of your residence, which may have different data protection laws than your country.

We ensure appropriate safeguards are in place to protect your information when transferred internationally.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

How We Notify You

  • • Email notification to registered users
  • • Prominent notice on our Platform
  • • Updated "Last Modified" date

Your Options

  • • Review changes before they take effect
  • • Contact us with questions or concerns
  • • Discontinue use if you disagree

Your continued use of the Platform after changes indicates your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Support Center

Visit Help Center

Location

Nairobi, Kenya

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

Your Privacy Matters

By using Ultra Harvest Global, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.